Oceana County Michigan

IT Incident Update: County Restores Primary Services/Operations

Oceana County continues our response to an IT incident that temporarily disrupted access to some information technology equipment and services. We are pleased to report that, following our business continuity plan, we have remediated the incident and restored critical servers and applications from data backups. As a result, by Monday, November 1, we anticipate resuming primary IT operations and citizen services across departments including Administration, Treasurer, and the Clerk’s office. The Register of Deeds Office will follow shortly thereafter. In addition, we have successfully transitioned to a new Microsoft Office 365 email system operating securely offsite in the cloud. That email system has been activated for all County employees and we are completing steps to provide full functionality.

We apologize for any inconvenience or service delays during our temporary outage, and appreciate the hard work of all County staff who helped facilitate our recovery. We will continue working in the days ahead to complete our response by restoring peripheral IT services and completing a full forensic investigation. We are committed to taking all appropriate action in response to our findings. As part of our response, we have implemented security measures and upgrades including password resets for all County IT users and we will continue to run advanced threat detection and monitoring on all active information technology to ensure its security.